There is no Contract between the Divine Uttarakhand and the client until the our Company has received the initial deposit amount per person as specified for each tour package. The full payment must be received in accordance with procedures laid down under Payments Terms. If not paid in that time, the company reserves the right to cancel the booking with consequent loss of deposit and apply scale of cancellation charges as mentioned in the cancellation policy hereunder.
To terminate the Contract after acceptance of the deposit but prior to the Commencement of Tour without assigning any reason whatsoever. In the event, the Divine Uttarakhand terminates the Contract, the Divine Uttarakhand Tour shall refund the initial deposit amount without paying of any interest.
To amend, alter, vary or withdraw any tour, holiday, excursion or facility it has advertised or published or to substitute an Independent Contractor of similar class if it is deemed advisable or necessary. In either case, the Divine Uttarakhand shall not be liable for any damage, additional expense, or consequential loss suffered by the Clients or for any compensation claims made.
It is clear understanding between either parties that any loss arising on account of cancellation of flight / train / bus tickets booked by the Clients; either through the Divine Uttarakhand or on his/her own or through a third party, the Divine Uttarakhand Tour shall not be liable for such losses or additional expense, or consequential loss suffered by the Clients.
No person other than the Divine Uttarakhand , in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition in this brochure.
In the event of the Divine Uttarakhand exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the Client shall have the right:
To continue with the tour or holiday as amended or altered.
To accept any alternative tour or holiday which the company may offer.
In either of these above cases the Client shall not be entitled to, or the Company shall not be liable to the Client for any damage. Additional expense, consequential loss suffered by him or to pay any amount as refund.
If the Client is willing to amend or cancel his/her booking because of whatsoever reasons including death, accident, illness, or any other personal reasons including non-payment of the balance payment, the Company is liable to recover Cancellation charges from the Client.All cancellations are to be communicated in written and advance amount is non refundable, besides the forfeiture of the deposit amount of the tour, a further charge will be levied as follows:-
25% cancellation of the package cost after confirmation/issuing the hotel voucher.
30 days prior to departure of the tour, advance amount is non refundable, advance will be charged.
29 days to 15 days prior to departure of the tour 50% of total tour cost.
14 days to 08 days prior to departure of the tour 75% of total tour cost.
07 days to 01 days prior to departure of the tour 100% of total tour cost.
There will be no refund for NO SHOWS.
Any amendment in the original booking has to be given to us in writing. All changes will be processed only after the receipt of the same by the Company. However, if any of the amendment requests results in cancellation of one or more services, then the Company is liable to recover cancellation charges as indicated in the above-mentioned table.
The above-mentioned cancellation charges are applicable only against the main Tour and optional tours published by the Company. If the Client has booked any other services such as Hotel/air / train tickets/Volvo/Coach/taxi/cabs or any third party product, then the Company is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client.
The following terms and conditions apply, however regional circumstances and regulations, contractual obligations, and matters relating to location, Tour type and services logistics may cause these to be varied slightly for specific Tours, or specific destinations. These amendments and alterations are shown in the Terms And Conditions sections, and should be read in conjunction with the Terms And Conditions shown below.
Travel arrangements and prices detailed on our web sites are provided and coordinated by Divine Uttarakhand .
Divine Uttarakhand has taken due care and responsibility to verify and check all information on our web sites as at the time of compilation, however, as this information is supplied by the relevant accommodation & tour operators in our brochures, it accepts no responsibility for any inaccuracy or miss description contained in the publications.
Sales of services as contained in our publications are made by Divine Uttarakhand only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
Divine Uttarakhand does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.
Divine Uttarakhand does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our web sites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.
Rates and Price Variations: We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.
Deposits via Bank Account & Credit Card: Bookings of Tour Packages within 45 days will be required to pay the full amount at the time of confirmation. The appropriate amount will automatically be debited to the credit card provided or can be transferred into our bank account directly. Any booking not deposited with us by this time will automatically cancel without notification. Deposit conditions for certain accommodation and tour packages may vary, these are listed on the individual page. We will advise you in writing of these conditions at the time of booking. Bookings over Christmas and New Years (Festive Season) require a non refundable deposit of between 3000 & 5000, and final payment 60 days prior.
Final Payment: Final payment must be paid immediately when requested 30 days prior to travel date. No vouchers will be issued until final payment is received in our office or in our company’s bank account provided by us through mail or updated on Divine Uttarakhand website. Final payment conditions for certain accommodation and tour packages may vary, these are shown on the individual pages. We will advise you in writing of these conditions at the time of booking. Please note the final payment may vary from the original booking price or quote if the product is subject to exchange rate fluctuations or price rises by wholesalers or other suppliers.
Card Fees: Please note that a card fee will be applied automatically to credit card payment amounts: 3% -Master, visacard, Debit card visa master card 3% for transaction size above INR 2000/- and 2% for transaction size bellow INR 2000/- and for net banking option it will be 2% This fee covers a range of costs associated with processing bookings paid for by credit card including the merchant fees of the various credit card companies, payment processing costs, administration costs, the cost of maintaining IT systems used for payment security to minimize credit card fraud, credit card charge backs and associated fees.
Cheque payments: Will only be accepted for bookings travelling outside 50 days.Payments made by cheque or direct deposit do not attract any fees.
Payment Processing Terms & Conditions: By providing your credit card details and accepting our Terms & Conditions, you authorise Divine Uttarakhand to arrange for funds to be debited from your nominated credit card, in accordance with the terms & conditions of the Direct Debit Request Service Agreement as amended from time to time.
Your bank or credit card provider may apply currency conversion fees. Credit Cards are required to secure bookings if you are travelling within 14 days.
All Bookings cancelled inside 7 days prior to travel are full package cost will be charged.
Bookings cancelled 8 to 14 days prior to travel - The 75% of the total package cost will be charged.
Bookings cancelled 14 to 29 days prior to travel - The 50% of the total package cost will be charged.
Bookings cancelled 30 days prior to travel advance amount will be for fit, non refundable.
Cancellations must be in writing and should be addressed to the consultant handling the booking.
A Travel Consultant will help you wherever possible within these terms and conditions.
Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.
Amendment Fees: Any amendments made to confirmed bookings will incur a fee; bookings of a value up to INR 20,000/- a fee of INR 2,000/-, bookings of a value over INR 20,000 a fee of INR 4,000/-. The fees are charged per amendment, amendment during tours will be charged as per the availability with extra charge INR 2,000/-.
Late Booking Fees: A late booking fee of INR 2,000/- can be charged if booking is made within 72 hours prior to departure. This depends on the amount of administration work involved, and if applicable, you will be notified at time of reservation request from you or your agent.
Credit Card Chargeback Fees: Any fees charged to Divine Uttarakhand Tour by our credit card payment provider arising from a chargeback or a disputed charge on the cardholder's credit card will be charged to the cardholder. This fee is non-refundable.
Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.
Refunds: All refund requests must be in writing, and made direct to us or through the Agent from whom the travel arrangements were purchased. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. An INR 2,000/- processing fee applies to all approved refunds. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.
Insurance: The Tour cost does not include insurance premium cost. Hence, it is advisable that the client has get insurance cover at their own costs. However, please note that the client has to deal derectly with the insurance providing company in case of settlement of any claims whatsoever.
Meals: The meals are pre-set menu provided for break-fast/Dinner and lunch on the tour as mentioned under each tour itinerary as printed in our mail or brochure. We cannot process a special meal nor do we guarantee the special diet to the customer. We however reserve the tight to change the meal arrangement if circumstances make it necessary to do so. In the event that a tour participant wakes up late or early morning departure/late arrivals and misses the meal offered to him, no claim can be made for the meal which he/She has missed and not utilized.
Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Divine Uttarakhand Tours during the event to allow us an opportunity to rectify the situation or provide assistance.
Validity of Rates: Prices are valid for the dates indicated.
Currency: All rates are quoted in Indian National Rupees, or as otherwise indicated.
Children's Rates: Child costs are based on sharing a room with adults and using existing bedding . Cost for additional bedding are available on request.
Payment Options Divine Uttarakhand offers a secure server for your credit card payments. Alternatively, you can fax through your credit card details to us, send a cheque or make a direct deposit. 50% of the total package cost will need to be deposited by the guests for confirm services.
Accommodation: Accommodation costs are shown in INR, unless otherwise stated. We reserve the right to offer alternative accommodation of a similar standard in the case the accommodation operator overbooks their property or for any reason beyond our control. All rates are subject to change without notice. Not all properties provide instant availability and in these cases Divine Uttarakhand checks availability once we receive the booking request.
Check In / Check Out Times: These vary according to operator. Generally your accommodation check in is 12 Noon and check out 10am. Please note that most properties will require a valid id proof on check-in and may need to see photo identification. Early check in and late check out will be subject to availability in the hotel and it may be charged by the hotel directly.
Single Supplement Costs: If not shown in your selected accommodation cost, this is available on application.
Accommodation Ratings: Are based on our own inspections and some in conjunction with existing Local Hoteliers Association ratings. Our ratings are for guidance only and are not to be construed as ITC endorsement.
Group And Incentive Travel: As group and conference rates are specially contracted rates specific for that particular group, they have different terms and conditions to standard holidays. If you are booking a group or incentive, please ensure that these conditions are explained to you.All maps, photographs, illustrations and computer based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.
Quotations: All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 48 hours from issue date.
Prices DO Include:
Detailed schedule and services mailed to you through mail or currier.
Prices DO NOT Include:
Any costs incurred en route to and from the destination.
Meals (unless specified), alcoholic beverages, telephone calls.
Items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product. Rates do not include Monuments Park Charges.
Additional personal use of vehicle, any extra sight seeing apart from the specified itinerary given.
Any incidental and other expenses which are not specified in the mail given to you.
The copyright on all original/custom artwork, maps, navigation elements, presentation methods and design elements included in our web sites is held exclusively by Divine Uttarakhand Copyright on all descriptive text is held by Divine Uttarakhand Copyright on selected photographic images is also held by Divine Uttarakhand .
Photographic images are reproduced with the permission of Divine Uttarakhand and the product and/or service providers represented on the web site, or as shown where necessary to satisfy the copyright obligations associated with their electronic reproduction.
Where joint copyright is held over proprietary text or images, Divine Uttarakhand reserves the right to pursue all copyright infringements on behalf of the primary copyright holder. Where the copyright for a photographic image is held exclusively by a third party under licence, Divine Uttarakhand reserves the right to vigorously protect the copyright of those images on behalf of the third party.
All HTML files used in Divine Uttarakhand web sites are declared to be proprietary software product developed for use by Divine Uttarakhand only, and as such are subject to international intellectual property conventions.
All custom graphics used are declared to be works of art created for use by Divine Uttarakhand only, and as such are subject to international intellectual property conventions. Image files, HTML documents, and text files are not to be relocated to another server, or duplicated for commercial purposes without the express written permission of Divine Uttarakhand .
Divine Uttarakhand trading under its subsidiary business names, is registered with Himachal Pradesh tourism corporation Regional Tourism Authorities, and as such exercises the right to reproduce images made available by these various organizations to their members for the purpose of generic and/or specific tourism promotion.
All the complaints, suits, claims or dispute of whatsoever nature relating to any producing including tour by the company and third party products and tours, the courts and tribunals in different location guest traveling in India alone shall have exclusive jurisdiction. All tours are subject to laws, rules of RBI/Govt. of India upon receiving the booking mail, the above-mentioned terms & condition shall be binding on both the company and the guest and shall become the only basis of relations between the parties and all previous communications in whatsoever form or mode whether oral or otherwise, With respect to any terms and conditions of the tour and services shall stand cancelled/revoked/terminated.
I/We have read and accepted the above-mentioned terms & conditions on behalf of the person(s) whose name appears in booking form/mail and I am/We are aware that I/We shall be abide by the same. Please contact us if you have any further queries about our security, privacy or data handling procedures.
When we collect your personal information, we'll give you timely and appropriate notice describing what personal information we're collecting, how we'll use it, and the types of third parties with whom we may share it.
Choice. We'll give you choices about the ways we use and share your personal information, and we'll respect the choices you make.
Relevance. We'll collect only as much personal information as we need for specific, identified purposes, and we won't use it for other purposes without obtaining your consent.
Retention. We'll keep your personal information only as long as we need it for the purposes for which we collected it, or as permitted by law.
Accuracy. We'll take appropriate steps to make sure the personal information in our records is accurate.
Access. We'll provide ways for you to access your personal information, as required by law, so you can correct inaccuracies.
Security. We'll take appropriate physical, technical, and organizational measures to protect your personal information from loss, misuse, unauthorized access or disclosure, alteration, and destruction.
Sharing. Except as described in this Policy, we won't share your personal information with third parties without your consent.
International Transfer. If we transfer your personal information to another country, we'll take appropriate measures to protect your privacy and the personal information we transfer.
Enforcement. We'll regularly review how we're meeting these privacy promises, and we'll provide an independent way to resolve complaints about our privacy practices.
To access your information, ask questions about our privacy practices, change your marketing preferences or issue a complaint, contact us at: firstname.lastname@example.org
This Policy is part of the Terms and Conditions of Divine Uttarakhand Group, Franchise, and its affiliates. To review our Terms and Conditions, By using our Site or services, you are expressly agreeing to our Terms and Conditions, including the terms of this Policy
We believe that in order to make your experience pleasing and comfortable, we must strive to anticipate your needs. There are several ways we collect your personal information when you visit our Sites or use our services:
Information You Provide. If you're filling out our Vacation Request Form or registering for our email, we'll ask for your name, address, email address, and phone number. Your information may be shared with a travel agent for services requested on your behalf. The sharing of this information to travel agencies is only used for requested services and not for any other purpose. If you provide us comments through the "Contact Us" link on our Site, We will occasionally invite our past customers to participate in surveys or focus groups where we will ask for your opinions about your experience with us or about new services we are considering. Your participation in our market research is always on a voluntary basis.
Information Collected by Travel Agents. Many of the travel agencies within Divine Uttarakhand are franchisees, owned and operated independently of Divine Uttarakhand or its affiliates. Because they are separate businesses, we can't control all of the ways they may collect and use guest information. We do, however, require our travel agents to comply with all applicable legal requirements regarding the privacy of your information. If you provide us comments, we'll use your information to improve our services.
If you have additional questions regarding your personal information, please fill out the form with your question and we will respond promptly within the time limits established by applicable law. For your protection, we may ask you for additional information to verify your identity. In most cases, we will provide the access you request and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so.
Newsletters, Special Offers, and Updates. If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. We will occasionally send you information on products, services, special deals, and promotions. You can sign up for these emails on our Site. Out of respect for your privacy, we present the option not to receive these types of communications. As required by law, you can unsubscribe anytime by clicking “unsubscribe” at the bottom of every email.
We use your personal information; to provide your requested travel-related services; to communicate with you regarding future travel with us; to customize the content and layout of this Site to match your needs, interests, and preferences; and to learn more about the your needs and wishes to improve this Site and other aspects of our services.
If you receive an unwanted email message, you should use the "opt-out" link contained in that message to unsubscribe.
We may share your personal information in the ways described below:
Does our Site use spyware?
Our Site does not use spyware. The term "spyware" refers to a software program that, when installed on your computer, changes settings, displays advertising, or tracks your Internet behavior and reports information back to a central database. Spyware is usually installed on your computer without your knowledge and can be very difficult to remove.
Do we collect personal information from children?
We do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not give us any information that identifies you personally. If we learn that a member of the Program is, in fact, under 13, we will send that person an email requesting that a parent or guardian contact us to help us correct the situation.
How long do we keep your personal information?
We keep your personal information for as long as we need it for the purposes for which it was collected, or to which you have consented, or as permitted by applicable law. Although we use reasonable measures to help protect your personal information and comply with applicable data security laws, it's important that you understand that no website or database is completely secure, or "hacker proof."
How do we make notification of changes to this Policy?
We reserve the right, at our discretion, to change, modify, add, or remove portions of this Policy at any time.When we change this Policy will depend on the nature of the change. In any event, changes to this Policy may affect our use of personal information that you provided us prior to the effective date of the changes.
If you have any questions or concerns about our privacy practices, you may contact us using the “Contact Us” link on this Site. please fill out the form with your question and we will assist you.
Divine Uttarakhand Agents. Travel agents operating under the Divine Uttarakhand brand are independently owned and operated franchisees. In order to process reservations with them, fulfill customer requests, and update customer privacy preferences, we will share customer information with these travel agents.
Third-Party Service Providers. We may share your personal information with companies and organizations that perform services on our behalf. For example, we use a third party to deliver our emails to you. Our third-party service providers are only authorized to use your personal information to perform services on our behalf and are required to protect the confidentiality of your personal information. We do not share, sell, rent or trade personal information with third parties for their promotional purposes.
Third-Party Marketing Partners. If you have given us permission to do so, we may share your personal information with third parties who will use the information to send you information and offers that they believe will be of interest to you.
Refer-a-Friend. Occasionally we will include a "refer-a-friend" feature in our promotions where we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting your friend to visit the Site.
Law Enforcement. There are other, limited circumstances in which we or the companies with which we share your personal information may share or transfer your personal information to unrelated third parties. For example, we may provide personal information to a third party when we believe it is necessary to prevent or investigate a possible crime, such as fraud or identity theft; to comply with a court order or subpoena; to comply with a legal requirement; to protect your vital interests; or in connection with a sale, purchase, merger, reorganization, financing, liquidation, dissolution, or similar event. When we disclose information under these or similar circumstances, we'll take appropriate steps to limit use and protect the confidentiality of your personal information.
In the case of a Credit Card Payments, an additional surcharge of 3% will be charged extra over the NET payable amount.
In the case of a Debit Crad Payments, an additional surcharge of 3% will be charged extra over the NET payable amount.
In the case of an NEFT/RTGS/ Online Transfer no transfer charge will be levied.(Only 1st part Payment after that 2% extra charge)